Refund Policy

Last updated: October 26, 2026

At Alfrescoemporium, we want you to feel confident when shopping for furniture and home furnishing products. If you are not completely satisfied with your purchase, this Return and Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund.

1. Return Period

We accept eligible return requests within 30 days of the delivery date, subject to the conditions outlined in this policy and applicable law.

To initiate a return, please contact our customer service team within the applicable return period. You must receive return authorization and instructions before sending an item back.

Please do not ship a product to our business address unless our customer service team has confirmed that it is the correct return destination.

2. Return Eligibility

To qualify for a standard return, products should meet the following conditions:

• The item is unused and in its original condition.

• The item has no signs of misuse, excessive wear, stains, or damage caused after delivery.

• Original packaging, accessories, hardware, instruction manuals, and other included components are retained where applicable.

• Proof of purchase or a valid order number is provided.

• The return request is submitted within the applicable return period.

Because furniture can be bulky and difficult to repack, we encourage customers to review product dimensions, materials, colors, and specifications carefully before placing an order.

Furniture that has been extensively assembled, modified, or used may not qualify for a standard change-of-mind return, except where otherwise required by applicable law.

3. Non-Returnable Items

Certain products may not be eligible for standard returns, except where required by applicable law. These may include:

• Products clearly identified as final sale or non-returnable before purchase.

• Custom-made, personalized, or specially ordered furniture that cannot reasonably be resold.

• Items that have been used, modified, or damaged by the customer beyond what is reasonably necessary for inspection.

• Products returned without essential parts, accessories, or components originally supplied.

• Gift cards and other products that are legally non-returnable.

These exclusions do not affect any rights you may have if a product arrives defective, damaged, incorrect, or not as described.

4. How to Request a Return

To request a return, contact our customer service team and provide the following information:

• Your order number.

• The name or description of the item you wish to return.

• The reason for your return request.

• Photographs of the product and packaging, if relevant to the issue.

Our team will review your request and, if approved, provide instructions regarding the return address, shipping method, and any other applicable requirements.

Please wait for return authorization before shipping your item. Unauthorized returns may be delayed while we verify the request.

5. Return Shipping Costs

For change-of-mind returns, incorrect product selection, or other reasons not attributable to a product defect or our error, customers may be responsible for return shipping costs, including applicable freight and special handling charges, where permitted by law.

Furniture items may require specialized transportation due to their size and weight. Please contact us before arranging a return shipment so that we can help clarify the appropriate procedure.

If an item arrives damaged, defective, incorrect, or not as described, we will review the circumstances and provide an appropriate resolution, including covering reasonable return shipping costs where applicable.

Original shipping charges and special delivery fees may be non-refundable where permitted by law, unless the return results from our error or applicable law requires otherwise.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your furniture arrives damaged, defective, incomplete, or different from the product you ordered, please contact us promptly with your order number, a description of the issue, and clear photographs where available.

Please retain the product, original packaging, and shipping materials while we review your request. These materials may help us assess the issue or coordinate with the carrier.

Depending on the circumstances and applicable law, we may offer a replacement, missing components, repair where appropriate, refund, or another suitable resolution.

We will handle these requests in accordance with applicable consumer protection laws. Nothing in this policy limits any rights or remedies that cannot legally be excluded.

7. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider first. You may also contact our customer service team for assistance.

Any deductions from a refund will be explained where required by applicable law. We will not impose unauthorized fees or deductions.

8. Exchanges and Replacements

If you would like to exchange an item for a different product, color, or style, please contact us to determine whether an exchange is available.

Exchanges are subject to product availability, shipping arrangements, and the condition of the returned item.

If an item arrives damaged, defective, incomplete, or incorrect, we will review the issue and determine an appropriate replacement or other resolution in accordance with applicable law.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is dispatched. Once an order has shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Any cancellation or refund will be handled in accordance with our order terms and applicable law.

10. Contact Information

If you have questions about returns, refunds, exchanges, or damaged furniture, please contact us using the information below.

Brand Name: Alfrescoemporium

Website: Alfrescoemporium.us

Business Address: 15 HEADLAND PL, ALISO VIEJO, CA 92656-3300, United States

Phone: +1 334-707-7893

Please include your order number when contacting us about an existing purchase so that we can review your request efficiently.

Alfrescoemporium reserves the right to update this Return and Refund Policy from time to time. Any changes will be published on this page with the revised update date.

This policy does not exclude, restrict, or override any consumer rights that cannot legally be excluded or restricted under applicable law.