Shipping Policy

Last updated: October 26, 2026

This Shipping Policy explains how Alfrescoemporium processes and ships orders placed through Alfrescoemporium.us. We offer furniture and home furnishing products designed to help customers create comfortable, functional, and inviting living spaces.

By placing an order on our website, you acknowledge and agree to the shipping terms outlined below.

1. Order Processing Time

Orders are generally processed within 5–8 business days, Monday through Friday, excluding weekends and public holidays.

Order processing begins after payment has been successfully authorized and the order details have been verified.

Processing time includes order review, product preparation, packaging, and shipment arrangements. Certain furniture products may require additional preparation time due to their size, weight, packaging requirements, or availability.

If an unexpected delay significantly affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Shipping Destinations

Alfrescoemporium primarily serves customers within the United States.

Shipping availability may vary depending on the product, delivery address, carrier service, and the size or weight of the item. Certain oversized furniture products may have delivery restrictions in specific areas.

Please provide a complete and accurate shipping address when placing your order, including your street address, apartment or unit number where applicable, city, state, and ZIP code.

If you are unsure whether a particular furniture item can be delivered to your location, please contact us before completing your purchase.

3. Shipping Methods and Estimated Delivery Times

We select shipping methods based on the destination, package dimensions, product weight, and delivery requirements.

After an order has been processed and dispatched, estimated delivery generally takes 3–10 business days.

Actual delivery times may vary depending on the shipping destination, carrier operations, product availability, and transportation conditions. Large, bulky, or heavy furniture items may require specialized handling and may take longer to arrive.

All delivery estimates are provided for general guidance only and are not guaranteed delivery dates. We are not responsible for delays caused by circumstances beyond our reasonable control, although we will make reasonable efforts to assist customers when delays occur.

4. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery address, package weight, product dimensions, order quantity, and shipping method.

If free shipping is available for a particular product or order, the applicable conditions will be stated on the relevant product page or during checkout.

Unless expressly stated otherwise, additional services such as furniture assembly, inside delivery, room-of-choice delivery, or specialized installation are not included in standard shipping charges.

Please review all shipping charges before submitting your order.

5. Furniture Delivery Requirements

Furniture products may require special packaging, handling, or transportation due to their size and weight.

Customers are responsible for ensuring that the delivery address is correct and that the delivery location is reasonably accessible for the selected shipping service.

Please consider doorways, hallways, staircases, elevators, and available space before ordering large furniture items.

Standard shipping does not automatically include carrying furniture upstairs, moving items into specific rooms, assembly, or removal of existing furniture or packaging unless these services are explicitly offered and confirmed at checkout.

If a delivery appointment or signature is required, please follow the carrier's instructions to help ensure successful delivery.

6. Order Tracking

When tracking information is available, we will provide shipment details through the email address supplied at checkout.

Please allow time for the carrier to scan the package and update its tracking system after dispatch. Tracking information may not be immediately available when a shipping label is first created.

If your tracking information has not updated for an extended period or you have questions about the status of your shipment, please contact our customer service team.

7. Shipping Delays

Although we aim to meet the estimated processing and delivery times stated in this policy, delays may occasionally occur.

Possible causes include severe weather, public holidays, high shipping volumes, carrier disruptions, transportation issues, incorrect delivery information, or other circumstances beyond our reasonable control.

If your order is delayed, we will make reasonable efforts to help you obtain updated shipment information.

If a significant delay occurs, please contact us so we can review the order and discuss the available options, subject to applicable law.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is dispatched, but changes cannot be guaranteed once fulfillment or shipment has begun.

If an order becomes undeliverable or is returned because of an incorrect or incomplete address, additional shipping charges or reshipment arrangements may apply where permitted by applicable law.

If a package is returned to us, we will contact you when reasonably possible to discuss the next steps.

9. Lost, Missing, or Damaged Shipments

If your package appears to be lost in transit, or tracking indicates delivery but you have not received the order, please contact us promptly.

We may ask you to verify the shipping address, check with household members or building management, and review any available carrier delivery confirmation.

For furniture that arrives visibly damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and photographs of the product and packaging where available.

Please retain the original packaging and relevant shipping materials while the issue is being reviewed.

We will make reasonable efforts to investigate shipment problems and determine an appropriate resolution in accordance with our applicable policies and consumer protection laws.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been prepared for dispatch or handed over to the shipping carrier. However, changes or cancellations may not be possible once the order has entered fulfillment or shipped.

If your order has already been dispatched, you may need to follow the procedures outlined in our applicable Return and Refund Policy.

Nothing in this section limits any cancellation, refund, or other rights available to you under applicable law.

11. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or a shipment issue, please contact us using the details below.

Brand Name: Alfrescoemporium

Website: Alfrescoemporium.us

Business Address: 15 HEADLAND PL, ALISO VIEJO, CA 92656-3300, United States

Phone: +1 334-707-7893

When contacting us about an existing order, please include your order number and a brief description of your inquiry so we can assist you more efficiently.

Alfrescoemporium reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with the revised update date.

We aim to provide clear shipping information and a reliable shopping experience for every customer. Thank you for choosing Alfrescoemporium for your furniture and home furnishing needs.